Shipping policy
Shipping Policy
Last Updated: 11/7/2026
At Lily Clare Art & Design, every order is carefully prepared and packaged by hand to ensure it arrives safely and beautifully. Thank you for supporting independent art and craftsmanship.
Processing Times
As each piece is individually created, signed or carefully packaged, please allow the following processing times before dispatch:
| Product | Processing Time |
|---|---|
| Original Artwork | 2–5 working days |
| Limited Edition Giclée Prints | 3–7 working days |
| Greetings Cards & Small Gifts | 1–3 working days |
| Homeware (Mugs, Tea Towels, Coasters) | 3–7 working days |
| Commissioned Artwork | Timescale agreed individually |
During particularly busy periods, processing times may be slightly longer. If this happens, we will keep you informed.
UK Delivery
Orders are dispatched using trusted UK delivery services.
Estimated delivery times after dispatch:
- Standard Delivery: 2–5 working days
- Tracked Delivery: Available on selected items
- Special Delivery: Available on request for higher value artwork
Tracking details will be provided where applicable.
International Delivery
We are delighted to ship internationally.
Delivery times vary depending on destination but are typically:
- Europe: 5–10 working days
- USA & Canada: 7–15 working days
- Australia & New Zealand: 10–20 working days
- Rest of the World: 10–25 working days
Please note these are estimated delivery times and cannot be guaranteed.
Customs & Import Charges
International customers are responsible for any customs duties, taxes or import fees charged by their country.
Unfortunately, Lily Clare Art & Design has no control over these charges.
Packaging
Every order is packaged with great care to ensure it arrives in excellent condition.
Depending on the item purchased, artwork may be shipped in:
- Protective archival sleeves
- Rigid backing boards
- Strong mailing tubes
- Reinforced cardboard packaging
- Protective tissue wrapping
Where possible, we use recyclable and environmentally responsible packaging materials.
Original Artwork
Original artworks receive additional protective packaging due to their value and uniqueness.
They are shipped using tracked services wherever possible and may require a signature upon delivery.
Lost or Delayed Orders
If your order has not arrived within the expected delivery timeframe, please contact us at:
Email: [Your Email Address]
We'll work with the courier to investigate and keep you updated throughout the process.
Damaged Deliveries
If your parcel arrives damaged, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Photographs of the damaged item
- Photographs of the outer packaging
- Photographs of the shipping label
This allows us to resolve the issue as quickly as possible.
Incorrect Delivery Address
Please ensure your delivery address is correct before placing your order.
We cannot accept responsibility for orders delivered to an incorrect address supplied by the customer.
If you notice an error after ordering, please contact us immediately. We'll do our best to amend your details before your order is dispatched.
Multiple Items
If your order contains a mixture of products, they may occasionally be dispatched separately to ensure they arrive safely and as quickly as possible.
You will not be charged additional postage if this is necessary.
Sustainability
At Lily Clare Art & Design, we believe beautiful artwork shouldn't come at the expense of the planet. Wherever possible, we use recyclable, reusable and responsibly sourced packaging materials to minimise waste while ensuring your artwork is protected during its journey.
Questions?
If you have any questions about shipping, delivery times or a specific order, we'd be delighted to help.
Lily Clare Art & Design
Email: helen@lilyclare.co.uk
Every order is personally checked, carefully wrapped and packed by Lily Clare before leaving the studio. From original artworks to greeting cards, we want opening your parcel to feel as special as the artwork inside.